1stAdvance Limited (company number 04531487) is the data controller of your personal data (referred to in this Policy as “1stAdvance” or “we”).
If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Officer:
Data Protection Officer
1stAdvance Ltd, 21 London Road, Twyford, Reading. RG10 9EH
Information provided by you
We collect your personal data to give you the best possible service. In general, we collect information from a variety of sources, including you when you interact with us to request a quote or availability check, open up an account, visit our website, complete a survey or contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, live chat, website, social media and in person.
We’ll collect the following information from you when you request a quote or availability check:
While 1stAdvance is focussed on serving the business community, it may be from time-to-time that individuals will purchase products and services from us. In this case, we may collect individuals financial details, including
We will also obtain or request the following information if you contact us with an enquiry or complaint:
If you enter one of our surveys or competitions, we will collect the following:
If you visit our website www.1stadvance.com:
We may obtain your personal data when you interact with us through third parties, such as vendors and marketing services suppliers.
Depending on the products and services you buy from us, we may also collect your personal data from sources such as credit reference agencies and industry data service providers.
Third party sellers:
Credit reference agencies:
Industry data service providers:
We’ll use your personal data for the purposes outlined below:
To fulfill our contractual agreement to provide you with our products and services:
To comply with our legal obligations, and for the establishment, exercise or defense of legal claims:
Where we have legitimate business interests:
We may send you relevant information about products and services that we think you’d benefit from. This could include updates about products and services you may already have.
We’ll never sell your data to third parties for marketing purposes. However, we may send you recommendations about third party products and services that could be of interest to you.
This information could be sent to you via text, telephone, email or post.
You can opt out or update your marketing preferences at any time by unsubscribing from our email lists, or you can contact us by:
Telephone: 0800 599 9145
Post: Customer Services, 1stAdvance Ltd, 21 London Road, Twyford, Berkshire. RG10 9EH
Your personal information may also be shared with any company is a vendor of products and services that we provide to you where necessary for internal administrative purposes, corporate strategy, auditing and monitoring and research and development. We may also share your personal information with our sister companies where they provide products and services to us that help us to provide products and services to you as our customer.
Your personal data may also be shared with the following categories of third parties:
We will also disclose your personal data to third parties:
(a) where it is in our legitimate interests to do so to run, grow and develop our business:
i. if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
ii. if 1stAdvance or substantially all of its assets are acquired by a third party, in which case personal data held by 1stAdvance will be one of the transferred assets;
iii. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
(b) to enforce our contract with you, to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
(c) to protect the rights, property or safety of 1stAdvance, our employees, customers, suppliers or other persons.
Some of the companies with whom we share your data may use your data in countries which are outside of the European Economic Area. Please see the section below entitled "Where is my personal data stored?" for more detail on this aspect.
Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent. Where you have given your consent for us to use your personal data in a particular way, but later change your mind, you should contact us and we will stop doing so. You can do so by:
Telephone: 0800 599 9145
Post: Customer Services, 1stAdvance, 21 London Road, Twyford, Berkshire. RG10 9EH
When we do send personal data outside the EEA, we will ensure that appropriate safeguards are in place to protect your data in accordance with European data protection requirements, such as the General Data Protection Regulation (GDPR). These may include:
For more information, please contact us by:p>Telephone: 0800 599 9145
1stAdvance have implemented appropriate technical and organisational measures to protect the confidentiality of the personal data that you entrust us with. We update and test our physical, logical and procedural security controls on an ongoing basis. These include limiting access to your personal data to those who need it and training our employees about the importance of maintaining the privacy and security of your personal data.
How long do we keep this information?
The following section sets out your rights in relation to your personal data. This includes your rights under the Data Protection Act, in addition to the enhanced rights that you will be entitled to post 25th May 2018, following the coming into force of the GDPR.
If you would like to exercise any of your data subject rights, please contact us by:p>Telephone: 0800 599 9145
You have the following rights and choices in relation to your personal data:
Certain personal data may be exempt from such requests in certain circumstances. If an exemption applies, we will tell you this when responding to your request. We may request that you provide us with information necessary to confirm your identity before responding to any request you make.
2. You have the right to ensure that any information we hold about you is accurate and kept up to date. Please let us know if you would like to update any inaccurate or incomplete records.
You are also entitled to the following additional rights under the GDPR. These rights will become effective after 25th May 2018.
3. You have the right to request that we erase your personal data on the following grounds:
4. You have the right to request the restriction of processing of your personal data under specific conditions, unless we have a lawful reason to continue, such as for the establishment, exercise or defense of legal claims.
5. You have the right to request a copy of personal data you have provided to us in a structured, commonly used and machine readable format, so that you can transmit this to another organisation. Where technically feasible you can also request that we transmit this data to another organisation.
6. You have the right to object to processing which is based on:
7. You have the right not to be subject to any decisions made based solely on automated processing, including profiling, which produces legal effects or significantly affects you. Where such decisions are made, you have the right to:
If you would like to make a complaint, please contact our Data Protection Officer:
Data Protection Officer
You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office.