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1stAdvance.com

Support & Maintenance Services

With the specialist skills in Security and Networking our independent engineering team provides cost-effective Support and Maintenance services.

Business Challenge

With IT departments under pressure to deliver more for less, meeting demand from the business while also maintaining service quality is increasingly difficult.

Downtime - whether it affects the datacentre, the network or end-user devices – can cause significant disruption to a business. Organisations must have adequate maintenance services to minimise the impact of IT issues. However, providing this level of service can be costly, unless appropriately tailored to an organisation’s specific needs.

Other operational activities often involve responding to peak demands, or require skills and experiences not readily available in-house. Employing contractors can help to fill the resources gap, but IT departments then have the burden of sourcing and managing temporary staff.

In addition to ‘keeping the lights on’, IT departments must also be able to support a range of strategic initiatives. These projects can also require additional resources and expertise beyond the day-to-day operation of IT.

1st Advance Solution

1st Advance’s Support and Maintenance services provide organisations with access to multiskilled resources that complement their internal teams. Our services extend from maintenance, ad-hoc support to providing trained operations staff and service desk analysts to work as part of your internal team.

Scalable: 1st Advance provide support through fixed term contracts and ‘on-demand’, to address peaks in workloads. Our services are delivered as and when you need them via onsite engineers.

Key Benefits

With access to flexible and reliable on-site resources and effective maintenance services, organisations can safeguard the delivery of core IT services and change projects. 1st Advance’s Support and Maintenance services facilitate:

  • Cost reduction: Our services are tailored to customer needs, flexing the level of maintenance and support required. 1st Advance operates flexible pricing structures to help you take advantage of the most cost effective solution, and can itemise resources and project information to help simplify charge-back.
  • Access to skills: 1st Advance can fulfil all your IT support needs through a single source, eliminating the need to manage multiple contractors and agencies. Our engineers and other onsite personnel are quick to adapt to new processes, which helps to minimise costs and maximise results.
  • Simplification and risk avoidance: 1st Advance can provide a single point of contact for integrated services reducing the risk and complexity of managing multiple suppliers.

Why 1st Advance?

1st Advance will make your business sharper by removing cost, complexity and barriers to change. We have an open, pragmatic approach, and always provide independent advice, working with IT departments, not around them.

1st Advance serves its clients from facilities and partners across the UK, and a network of global partners. With years of practical IT ‘know how’, we will change the way you think about technology.

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Copyright 2017 © 1st Advance Limited, 21 London Road, Twyford, Berkshire, RG10 9EH
Registered in England & Wales - Company No: 4531487
VAT Number: 799 1949 47