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1stAdvance.com

Shipping & Returns

Shipping within the UK mainland is via courier shipped at £5 per order.

If you have special shipping requirements (eg: before 10:30, Saturday) please contact us for a quote.

Shipping leadtimes:

Please contact us if you want to check on a particular product's availability. However, in general, most systems are ex stock with leadtime of normally 1-2 working days (Support contracts 3-8 working days)

Occasionally vendors experience supply constraint which mean that they, and some higher value products, have leadtimes that can be up to 14 days - shipping from the USA/Europe.

Note: Please ensure all end-user license details are correctly stated at the time of order. Subsequent changes to license details are charged for by the vendors and we are obliged to pass such charges on.

Returns:

Any returns should be notified either by phone (or e-mail us) as soon as possible to ensure a replacement is sent to you as quickly as possible. In the case of software being returned, we only accept unopened - still shrinkwrapped - items for return. All other items must be still in their original packaging.

We accept the following reasons for return:

  • Wrong item(s) sent.
    Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement
  • I have made a mistake and selected the wrong product
    Consignment must be returned unopened within 1 week of purchase, we will dispatch a replacement once the original has been received.
    Note There may be a re-stocking charge.
  • The item arrived damaged
    Consignment must be returned within 1 week of purchase, we will arrange collection and dispatch a replacement.
Manufacturers
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Copyright 2017 © 1st Advance Limited, 21 London Road, Twyford, Berkshire, RG10 9EH
Registered in England & Wales - Company No: 4531487
VAT Number: 799 1949 47